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The Club at Chandler Crossings FAQs
Q: What is your pet policy?

Here at The Club at Chandler Crossings, we love our furry friends! Pets can bring so much joy and companionship into our lives. We understand that they are members of the family, and we want to ensure that they have a comfortable home here with us. That's why we allow up to two pets per apartment, at a pet rent of $25 per month per pet. We do require that all pets be registered on our PetScreening website and that there is a pet fee of $300 up-front. We also ask that all pet owners clean up after their animals and be considerate of their neighbors. We want everyone to enjoy living with us, including our four-legged friends!

Q. Can I have shelves, curtains, posters, etc.?

You are welcome to decorate your room with shelves, curtains, posters, and other items, as long as you do not damage the walls. If you put holes in the walls, you will be responsible for repairing them before moving out. We suggest using Command strips or similar products to hang items on the walls without causing damage. Thanks for your cooperation!

Q. Can I paint my walls?

You can paint your walls, but you will be responsible for painting them back to their original color when you move out. This is because paint is a personal preference, and not everyone will want the same color as you do. However, if you want to paint your walls, we recommend using neutral colors that will be easy to repaint. Thanks for asking!

Q. What does the application and leasing process look like?

The application and leasing process is simple and easy to follow. You can complete an online application on our website with your information and personal preferences. Once your application is completed and approved, you will receive the lease for signing through the same applicant account. Our office will contact you throughout this process should you have any questions.

This process is designed to be as streamlined as possible so that you can get into your new apartment with as little stress as possible. We know that moving can be daunting, so we want to ensure that the leasing process is one less thing for you to worry about. If you have any questions or concerns, please don't hesitate to contact our office. We're here to help!

Q. Do you require renter’s insurance?

You are not required to have renter’s insurance, but it is strongly encouraged. You will be charged an $11 per month Insurance Waiver Fee if you do not have liability insurance. Renter’s insurance is relatively inexpensive and can protect you from potential risks, such as fire, theft, and water damage. Additionally, most renter’s insurance policies also provide personal liability coverage, which can protect you if someone is injured on your property. Ultimately, deciding whether to purchase renter’s insurance is up to you, but it is something to consider carefully.

Q. How do I submit a maintenance or service request?

At your earliest convenience, please submit a maintenance request through the ResidentPortal. You will need to log in with your username and password. Once you are logged in, select the 'Maintenance Request' form from the drop-down menu. You will then be prompted to fill out some basic information about your request, such as a detailed description of the issue, your apartment number, and your contact information. Once you submit the form, our maintenance team will be notified and will work on your request as soon as possible. If you need to submit a request urgently or have any questions about the process, please do not hesitate to call our office, and we would be happy to assist you. Thank you for your cooperation!

Q. When/How should I set up my utilities?

One of the first things you'll need to do when you move into a new home is set up your utilities. This can be a bit daunting, but luckily we're here to help. The first step is to create an account with Conservice, our utility billing service. You'll receive an email from us with instructions on how to do this. Once your account is set up, you'll be able to see all of your utility details in one place. A $75 set-up fee will be included in your first utility bill.

Remember that all utilities will be charged to your ResidentPortal account, so be sure to keep tabs on your usage. With a little planning, setting up your utilities doesn't have to be a headache. Just follow our simple instructions, and you'll be up and running.

Q. What is the average rent?

Rent prices can vary greatly depending on several factors, including the size of the apartment and the number of bedrooms and bathrooms. In general, however, most students can expect to pay anywhere from $400 to $700 monthly. Of course, there are always exceptions to the rule, so it's always a good idea to do some research before you sign a lease.

Q. Where is the nearest public transportation?

Public transportation can be a great way to get around, especially if you don’t have a vehicle. It can also be convenient if you want to save money on parking or gasoline. If you’re looking for the nearest public transportation, we are near the Capital Area Transit Authority (CATA), which provides bus service throughout the Lansing area. We have three bus stops within our community, plus we offer a free bus pass program for those who qualify. If you’re interested in taking advantage of public transportation, please don’t hesitate to contact us for more information.

Q. How do I pay rent?

Paying rent is easy in our community! You can make online payments via credit/debit card or e-check through your ResidentPortal, or drop off a check, money order, or cashier's check in the rent box located at the leasing office. Our team is happy to answer any questions you may have about rent payment, so please don't hesitate to reach out if you need assistance. We want to ensure your rental experience is positive and stress-free from start to finish!